How to reach us
This page explains how to contact us if you're someone who needs help, a member of the public, a journalist or somebody looking to give feedback.
Use the contact details below to reach us. Alternatively, you can fill out the form at the bottom of this page.
If you have housing and homelessness concerns
- Call 0300 365 7699
(Lines are open Monday to Friday, 10am to midday and 2pm to 4pm. Calls are charged at local rates but if you ask us to call back, we'll be happy to do so.)
- Email email@example.com
Our team will find out more about your situation and help you access support - whether that's with Porchlight or another organisation.
If you have mental health concerns
- Call 0800 567 7699
(Lines are open Monday to Friday, 9am to 5pm. Calls are free.)
- Email firstname.lastname@example.org
Our mental health line is a gateway to a range of support - from Porchlight and other organisations - to do with housing, mental health, employment, money and benefits, feelings of loneliness and isolation.
If you're a member of the public with a general query (not looking for help)
Porchlight head office
18-19 Watling Street
Canterbury, CT1 2UA
Cheques: Please make any cheques payable to 'Porchlight'. These can be posted to our head office: FAO Fundraising, Porchlight, 18-19 Watling Street, Canterbury, Kent, CT1 2UA. Please include your name, address and any other relevant information with your cheque, so that we can thank you for your generous donation.
Online: If you'd prefer to donate online, please visit: www.porchlight.org.uk/donate
Telephone: If you prefer to donate over the phone please call us on 01227 813199.
Donating goods or services
If you have goods or items you are thinking of donating to us, click here for a list of items we need and to connect with the team.
Journalists with media enquiries
If you are a journalist with a media enquiry, please contact Chris Thomas on email@example.com
Compliments, suggestions and complaints
Do you have something to tell us about your experience with Porchlight? Please click here to let us know.
Fundraising supporter complaints
To read more about our fundraising complaints policy and procedure please click here.