Contact us

How to reach us

This page explains how to contact us if you're someone who needs help, a member of the public, a journalist or somebody looking to give feedback.

Use the contact details below to reach us. Alternatively, you can fill out the form at the bottom of this page.

If you have housing and homelessness concerns

  • Call 0300 365 7699
    (Lines are open Monday to Friday, 10am to midday and 2pm to 4pm. Calls are charged at local rates but if you ask us to call back, we'll be happy to do so.)
  • Email

Our team will find out more about your situation and help you access support - whether that's with Porchlight or another organisation.

If you have mental health concerns

Our mental health line is a gateway to a range of support - from Porchlight and other organisations - to do with housing, mental health, employment, money and benefits, feelings of loneliness and isolation.

If you're a member of the public with a general query (not looking for help)

Porchlight head office
18-19 Watling Street
Canterbury, CT1 2UA
01227 760078

Donation money

Cheques: Please make any cheques payable to 'Porchlight'. These can be posted to our head office: FAO Fundraising, Porchlight, 18-19 Watling Street, Canterbury, Kent, CT1 2UA. Please include your name, address and any other relevant information with your cheque, so that we can thank you for your generous donation.

Online: If you'd prefer to donate online, please visit:

Telephone: If you prefer to donate over the phone please call us on 01227 813199.

Donating goods or services

If you have goods or items you are thinking of donating to us, click here for a list of items we need and to connect with the team.

Journalists with media enquiries

If you are a journalist with a media enquiry, please contact Chris Thomas on

Compliments, suggestions and complaints

Do you have something to tell us about your experience with Porchlight? Please click here to let us know.

Fundraising supporter complaints

To read more about our fundraising complaints policy and procedure please click here.

Find us