Advice and Information Worker (PL841)

Location: Canterbury
Hours: 15 hours per week
Salary: £7,285.20 - £7,654.80 (£18,213 - £19,137 full time equivalent) gross per annum
Contract: Permanent
Closing date: 9am Monday 24 June

Because like you, we’re dedicated to changing attitudes and changing lives.

About us: We are passionate about helping vulnerable people to reach their full potential. We strive for a fairer society where vulnerable people find stability, the most excluded are included, and where homelessness and poverty are things of the past.

The role: Working on our helpline, you will be the first point of contact for people who are in need of help.

You will be the friendly voice on the end of the phone, giving callers advice and guidance for the problems they are facing. This includes helping them access Porchlight services or find other relevant support where they live.

This role requires:

  • Strong listening and communication skills.
  • A professional yet friendly telephone manner.
  • The ability to work under pressure.
  • Good administrative skills.

Benefits: As a Porchlight employee, you will have access to a wide range of benefits including free life insurance, 25 days holiday per year (increasing to 30 days after five years’ service) and the Porchlight pension scheme.

Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community.

Closing date: 9am, Monday 24 June

Interviews will be taking place on: 1 July in Canterbury

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Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community.

If you have any questions regarding your application, please contact our HR assistant Daniella Sherriff on 01227 760078 (option 3) or email recruitment@porchlight.org.uk.