Housing and homelessness services

Referring to our housing and homelessness services

We deliver support services for adults, young people, children and their families who are homeless or at risk of becoming homeless.


To Tell Us about someone who is sleeping rough, you can use our Tell Us online form.


For more information on which service to refer into, call our free helpline on 0800 567 7699.


To follow up an existing referral, please email us at.

Porchlight's services helps vulnerable people who are homeless or at risk of becoming homeless.

We offer a range of specialist services and take an integrated approach to prevent people from losing their homes.

Rough sleeper service

Porchlight's rough sleeper service works across Kent to support people living on the streets.

We assess people’s housing, social and healthcare needs, working with partner agencies to help them move towards a more positive future. We help people to access and maintain secure accommodation and integrate into their community to help them recover from homelessness.

We'll ask you to tell us about someone's situation so that we can find housing which best meets their needs.

We have supported housing projects across Kent which provide safe and secure accommodation. We also work with private landlords with suitable property to let.

If someone is housed in private accommodation, we can offer ongoing support to make sure their tenancy runs smoothly.

Making a referral

Please call 0800 567 7699 or fill in this form to Tell Us more about the situation. To give us more detailed information, download our referral form here and email it to helpline@porchlight.org.uk

Kent Homeless Connect

Kent Homeless Connect helps vulnerable people who are homeless or at risk of becoming homeless.

We offer a network of specialist services that prevents people from losing their homes. If people have already become homeless we help them to access and maintain accommodation.

We use an integrated approach to help people who need additional support to avoid or recover from homelessness.

We help people to be healthy, find a stable home, or manage their tenancy or their finances so that they can move away from homelessness for good.

Kent Homeless Connect is delivered by Porchlight and Look Ahead on behalf of Kent County Council.

Covid-19 (Coronavirus)

Kent Homeless Connect is continuing to provide support while adapting the way we work to follow the latest official advice and guidance.

If you are currently being supported by Kent Homeless Connect, we will be in touch with more information about how we can continue to support you. If you have any questions or need to speak to someone, please contact our team on 0800 567 7699.

We are still accepting referrals, so if you need support or need to refer someone you can call our referral line – also on 0800 567 7699 – or visit here.

For up-to-date information and advice about the coronavirus, please visit the government website.

For support about managing your mental health during this difficult time, there is some useful advice on Mind’s website and Rethink’s website.

Eligibility criteria

This service is for vulnerable homeless adults, aged 18 and over, with complex support needs (such as mental ill health, substance misuse problems, or learning difficulties) who are also rough sleeping, homeless, or at risk of or impacted by homelessness, and who live in Kent. Read the full eligibility criteria here.

Making a referral

To make a Kent Homeless Connect referral, please read the referral pathway here or contact the Porchlight team on 0800 567 7699

Alternatively, you can download a referral form and send securely (eg, encrypted) to referrals@porchlight.org.uk

How we use your referral data

We need your name and a way to contact you but will not use your data for any other purpose than to connect you with any relevant services.

For more detailed information on how we use your data, please read our privacy statement.