Housing and homelessness services

We help health and social care professionals support people they're working with

This directory is for professionals who are seeking housing or homelessness support for someone they're working with.

Help accessing housing and homelessness services (Porchlight referral line)

Our referral line helps people to access housing and homelessness support. Callers can gain access to Porchlight’s own services or be signposted to other organisations.

  • Call 0300 365 7699
    (Lines are open Monday to Friday, 10am to midday and 2pm to 4pm. Calls are charged at local rates but if you ask us to call back, we'll be happy to do so.)
  • Email referrals@porchlight.org.uk

Support for people sleeping rough (outreach service)

Support for people who are rough sleeping or have nowhere to live. Our outreach workers keep them safe, connect them with local support services and help them to find safe and secure housing that is right for their needs. We have specialist outreach workers who support women and people sleeping rough who have complex emotional needs.

  • Available in: Canterbury, Dartford, Dover, Folkestone, Gravesend, Sevenoaks, Tonbridge, Tunbridge Wells
  • Refer someone: report them online

Housing and support to help people regain independence (mental health housing-related support)

This service is for people (17+) with a mental health diagnosis whose primary need is mental health support. We provide accommodation and recovery-focused support (managing mental health, maintaining a tenancy, developing independent living skills, budgeting, accessing community support, getting into volunteering, training or work) for up to two years. To access this service, people must be referred by a professional.

Homelessness support in Bexley (Stepping Stones hostel)

Housing where people who are homeless or at immediate risk of becoming so can stay for up to six weeks. They will also receive help to repair relationships with their family or a partner (if this was a cause of their homelessness) and access support for other issues they face such as poor mental health or debt. If needed, we will help them to find private rented accommodation.

Support for homeless hospital patients (Pathways project)

Additional support for patients who are homeless or at risk of becoming so. If someone is receiving emergency healthcare, they will also be helped to access support related to homelessness and housing, mental health and any other issues they are facing.

  • Available in: Ashford (William Harvey Hospital), Canterbury (Canterbury Hospital), Margate (QEQM Hospital)
  • Learn more: referrals@porchlight.org.uk