Fund our Helpline

Helpline 2017

Our Helpline is a lifeline for people in crisis and it's the only service of its kind in Kent.

We help people who have nowhere to go and no one to turn to, offering them free advice on housing and helping them to find support with money including debt and benefits, and with managing their mental health.

As well as providing a friendly ear to people in desperate need, our team are a point of contact for agencies including hospital discharge coordinators, the probation service and GP surgeries.

They also respond to calls and reports from the public about the location of people who are rough sleeping.

How we're improving the service

Following an evaluation of our service, we've introduced a number of changes to increase the capacity and quality of the Helpline to respond to callers at the busiest times.

It was a godsend; just having a number to call gave me hope. Service user

As well as employing more staff, we've introduced a sophisticated call management system which helps our advisors to monitor call queues and reprioritise other tasks when demand is high.

We're also recruiting and training volunteers to provide support with administration and calls.

Our Helpline is one of our key fundraising priorities and is currently funded entirely by charitable trusts, corporate supporters and unrestricted voluntary donations.

Our funding partners include the Big Lottery Fund and The Brian Mitchell Charitable Settlement.

For further information about any of our fundraising priorities please contact 01227 813199 or email beverleycallaghan@porchlight.org.uk