Coronavirus advice: housing

How to get help if you face losing your home

Our housing experts have put together this list of straightforward, practical resources if you’re looking for information for the first time.

Evictions: How to get help if you're facing eviction

If you are facing eviction, it can be hard to know where to turn for help.

If you’re being threatened with eviction,  your local district council  will be able help you draw up a personal housing plan. The aim of the plan is to try and make sure you have somewhere suitable to live for at least the next 4 months.

If you're looking for general advice and guidance around evictions,  this guide by Shelter can help.

Rent arrears

If you’re struggling with rent payments, this tool from Citizens Advice  may be able to help you with your budgeting.

It can be difficult to reach out for help but the sooner you begin talking about rent arrears the more can be done to help. There is some advice on contacting your landlord or letting agency from Step Change here, including some template letters which you may find useful.

Tenant's rights

It’s important to know your rights as a tenant, and this guide by Shelter  will help you understand them.

How, and when to make a homelessness application

Homelessness is not having a home – it can mean:

Sleeping on the streets or living in temporary accommodation like a hostel, shelter or refuge, a B&B or squat.

Sofa surfing or living with friends or family as you have nowhere else to go.

Or if you are at risk of violence or abuse in your home or living in poor conditions that affect your health or living apart from your family because you don't have a place to live together.

You can ask for help from a local council  if you are homeless or threatened with homelessness within the next 8 weeks. Find out how to start the process here, with this guide to making a homelessness application.

Local councils have a legal duty to help some people. Not everyone gets help with housing, some people just get advice on how to find a home.

In Kent, Kent County Council is working in partnership with Porchlight and Look Ahead to coordinate support across the whole county so that people who are homeless or at risk of losing their homes can find the right help as quickly possible. Find out more about the Kent Homeless Connect partnership here.

Homelessness support

We know it can be hard to take the first step when you’re facing homelessness and feeling overwhelmed.

If you are at urgent risk of becoming homeless, you can call our free helpline on 0800 567 7699 or email

Our friendly, experienced team will listen to you and offer information and advice to help guide you to finding the right support for you.

We offer specialist support for women who are homeless, ask our advisers about that if you want to know more.