Watch: how you helped change lives in 2018

24 January 2019


Thanks to your support, we changed the lives of many homeless and vulnerable people in 2018. Here's what you helped make happen...

Our 2018 highlights:



  • We were a lifeline for people in need: Our helpline responded to 16,942 calls. In times of crisis, our helpline team provide support, empathy and remind callers that someone still cares about them.
  • We prevented people from becoming homeless: Our homelessness prevention team stepped in when people were at risk of losing their homes. By liaising with landlords, providing support related to benefits and money management, and strengthening family relationships, we helped 91% of people to maintain their tenancy.
  • We got people off the streets: We helped hundreds of rough sleepers find somewhere to call home. The journey from streets to safety can be complex, but 79% of people we worked with are now in suitable accommodation.
  • We helped people find work: The vast majority of people we support want to find work, but a lack of recent work experience or relevant skills can be a real barrier to doing so. Our employment service helped 95 people gain employment.

In 2019, we want to continue working toward a future where there is no need for charities like Porchlight. Until then, we’re determined to be there for everybody that needs us – but we can only do so with your support. Together, we can continue changing lives.