Housing
If you're homeless or at risk of losing your home, we can help you
We help people who need support with housing.
Some are homeless, others need advice and guidance, so that they don't lose their homes.
We can help if you are rough sleeping We work across Kent. We can help you if you are rough sleeping, staying in a shelter, refuge, B&B, squat or hostel. We can also help if you are sofa surfing or living with friends or family because you have nowhere else to go.
We have supported housing across Kent which provides safe and secure accommodation. We also work with private landlords who have suitable property to let.
If you are housed in private accommodation, we can offer ongoing support to make sure that your tenancy runs smoothly.
Support for women We understand that women experiencing homelessness, or whose homes are at risk, often face a range of pressures. The referral line team can talk with you about your options.
How to get help, and what happens next: You can get help by contacting us yourself, or someone else can refer you.
Our staff will talk to you to understand your situation. They will either help you access our support services or, if we don’t operate in your area, refer you to a local organisation that does. Calls are charged at local rates but if you ask our staff to call back, they'll be happy to do so.
We understand that when you are having problems with your housing, other pressures can mount up. For support related to mental health and wellbeing, employment and feelings of loneliness and isolation you can call our free mental health referral line on 0800 567 7699 (Monday to Friday, 9am - 5pm).
Our team will find out more about your situation and direct you to support - whether that's from us or another organisation - in your area.
If your call isn't answered straight away, please request a call-back and one of our friendly team will be in touch.
We can help if you are rough sleeping
If you are sleeping on the streets, have nowhere to live or you're worried about someone else, call us on 0300 365 7699 (Monday to Friday, 10am - midday and 2pm - 4pm).
Our staff will talk to you to understand your situation. They will either help you access our support services or, if we don’t operate in your area, refer you to a local organisation that does. Calls are charged at local rates but if you ask our staff to call back, they'll be happy to do so.
We can receive a lot of calls, though each call is important to us so if you can’t get through straight away please keep trying.
If you or someone you've seen is rough sleeping, you can use the StreetLink website below to connect to local support services.
StreetLinkMental health support - Live Well Kent and Medway
Live Well Kent and Medway provide free mental health support for younger people and adults. They can help you:
* Feel more in control of your mental health
* Feel more confident in yourself or with your relationships
* Connect you with free talking therapies near you
* Find work, volunteering, or education
* Access support with drug or alcohol dependency
* Learn coping strategies
* Find out about wellbeing and physical health activities
You can call our free mental health referral line on 0800 567 7699 (Monday to Friday, 9am - 5pm).
If you are in emotional distress and need urgent support you can contact Release the Pressure (run by Mental Health Matters) on their free helpline – 0800 107 0160. You can also text ‘Kent’ or ‘Medway’ to 85258 for free confidential support
We also offer a range of specialist services, including:
Young people and family services
We work with young people and their families to help them stay safe and manage any difficulties they might be facing.
The local community can be a vital support network for people of any age. Helping young people connect more closely to theirs is a big part of what we do.
Find out moreHelp and resources from other organisations
The links below will give you some other organisations that may be able to help too.
If you are unsure who to contact, you can call us on 0300 365 7699 (Monday to Friday, 10am - midday and 2pm - 4pm).
Kent County Council Emergency Accomodation How to ask the council for help with housing - Shelter's guidance National Domestic Abuse Helpline and Website Release the Pressure website or freephone 0800 107 0160 if you are in emotional distress